Shop 4 Banora Central Shopping Centre
275 Fraser Drive (cnr. Leisure and Fraser Drives)
Banora Point, NSW, 2486
(located inside Blooms Chemist)
Open Monday - Friday 8.00am - 5.00pm
For all after hours Home Care
please contact the
National Home Doctor Services on
In case of an emergency please call 000 or
attend Tweed District Hospital emergency department.
Walk in Appointments
Walk in appointments will be accommodated where possible.
Please be aware that patients who arrive without an appointment may experience a delay,
unless in the case of an emergency.
Bookings can also be made online at www.hotdoc.com.au
Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.
We will contact you if necessary but it is recommended that an appointment be made to discuss the results.
Home visits are available for regular patients of this practice living within a 5 km radius
and whose condition prevents them from attending the practice at the discretion of their Doctor.
An interpreter can be arranged prior to your appointment.
Please notify reception if you require an interpreter at your consultation.
To maintain confidentiality we avoid telephone interruptions to Doctors.
The Nurse may be able to help you or a message can be given to the Doctor and
your call returned as soon as possible. Urgent enquiries will be put through.
Please be aware that consultations will not be conducted over the telephone.
Recall and Reminder System
As our practice is committed to preventive care, we may send you an occasional
reminder regarding health services appropriate to your care.
This practice participates in the NST reminder system.
If you wish to opt out of this please ask.
Banora Point Medical Centre
is a mixed billing practice.
We offer bulk billing to pensioners aged over 65 years and children under 16 years of age, Concession card holders, and
Veteran’s Affairs card holders.
$60 Regular Consultation
(Up to 20 Min)
$100 Long Consultation
( 20 to 40 Min)
$130 Prolonged Consultation (40min +)
Medicare Rebates (Available with current Medicare Card)
Please also indicate if you need a
longer appointment with the doctor
for a full check-up, pap smear, insurance medical, counselling, surgical procedures or Full Skin Examinations.
We accept Cash, EFTPOS and credit card (excluding American Express & Diners).
Feedback and Complaints
If you have any concerns, complaints or suggestions about any aspect of our
service we would appreciate hearing
about them and will take them
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
Banora Point Medical Centre is subject to the Privacy Act 1988 (Cth) (as from 21 December 2001). Banora Point Medical Centre is also subject to similar State legislation operating in some States and Territories of Australia. This document sets out Banora Point Medical
By attending this medical centre, you consent to your personal information being collected, stored and used in accordance with this
Health service providers are independent
Banora Point Medical Centre is in the business of providing exceptional clinical care for all those who require general practice services. In conducting its business Banora Point Medical Centre makes its premises available to health service providers. The health service providers and Banora Point Medical Centre are not partners and are not in an employee-employer relationship and each health service provider, in providing health services and doing other things, is at all times an independent contractor and not doing so as the servant or agent or otherwise on behalf of Banora Point Medical Centre.
All patient records are the property Banora Point Medical Centre (and not the property of either the patient or the health service provider). This requirement assists, if the need arises, other health service providers in the medical centre in continuing the management of a patient’s needs.
What type of personal information is collected and how is it collected?
Banora Point Medical Centre collects personal information, such as your name, address, date of birth, contact numbers, and Medicare number. Commonly this is collected by a clerical employee of Banora Point Medical Centre, such as a receptionist. Other personal information, particularly health information, is collected by the independent health service providers in a medical centre and recorded on the patient records that belong to Banora Point Medical Centre. Sometimes health information is received, and placed on those patient records, from health service providers who are external to the medical centre. Examples of this are records of specialists or pathology reports.
Why do we collect your personal information?
The importance of health service providers sharing personal information about a patient, during the provision of health services to that patient, is widely accepted by the community. In the health sector, the flow of personal information usually occurs in accordance with concepts such as sharing within the “treating team” or on a “need to know basis”. Under this approach health service providers share necessary information to deliver optimum patient care. For such health service providers, the use and disclosure of personal information is already bound by codes of practice of their professions. Banora Point Medical Centre’s purpose in holding your personal information (including health information) is:
Disclosure of personal information
Banora Point Medical Centre will not disclose your personal information to any third party, except in the following circumstances:
How you can access your personal information
On request, you may have access to your personal information held by Banora Point Medical Centre, except in circumstances where access may be denied under the Privacy Act or other law. Examples of these circumstances are:
To make a request for your personal information, please contact the Practice Manager at Banora Point Medical Centre in writing. Banora Point Medical Centre will endeavour to acknowledge a request for access to personal information within 14 days and provide the information requested within 30 days. If personal information is provided to you as the result of a request, you will be charged a fee for costs incurred in providing that information such as photocopying, the administration time involved in processing your request, and postage. If access is denied Banora Point Medical Centre will provide you with reasons for its decision.
How you can correct your personal information
If you believe that the personal information Banora Point Medical Centre holds about you is inaccurate, incomplete or not up-to-date please, let Banora Point Medical Centre know. Provided Banora Point Medical Centre agrees with you, Banora Point Medical Centre will correct it. In the case of health information you allege is incorrect, Banora Point Medical Centre will consult relevant health service providers about the matter. If Banora Point Medical Centre does not agree with you, Banora Point Medical Centre will place a statement of what you allege is correct where that information is kept and accessed.
How to contact us
If you have any queries or complaints regarding our collection, use or management of your personal information please contact the Practice Manager at Banora Point Medical Centre.
My Health record is a secure online summary of your health information.
Assisted Registration is available at this practice, ask your doctor or
receptionist at your next visit.
This practice can now upload a health summary from your records to your
My Health Record.
For further information visit www.myhealthrecord.gov.au